BPO
Business Process Outsourcing (BPO) allows companies to delegate operational and customer-facing tasks to specialized teams—reducing costs, improving efficiency, and enabling internal teams to focus on core growth activities.
At Innotech, we deliver high-quality, performance-driven BPO services backed by trained professionals, clear SLAs, and 24/7 availability. Our outsourcing solutions are designed to enhance customer experience, streamline operations, and support long-term scalability.
Our BPO Services
Customer Support
Provide consistent, professional customer assistance across voice, chat, and email channels. Our agents ensure fast response times, issue resolution, and customer satisfaction.
Live Chat Support
Convert website visitors into customers with real-time live chat support. Our agents handle inquiries, provide product guidance, and assist with sales and support conversations.
Virtual Assistants
Dedicated virtual assistants to manage daily operational tasks such as email handling, scheduling, CRM updates, research, and administrative support.
Lead Generation & Cold Calling
Increase your sales pipeline with trained agents who handle outbound lead generation, cold calling, and qualification using approved scripts and CRM workflows.
Appointment Setting
We manage appointment scheduling and confirmations, ensuring your sales or service teams connect with qualified and prepared prospects.
Data Entry
Accurate and secure data entry services, including database management, document digitization, CRM updates, and data cleansing.
Accounting & Bookkeeping
Professional bookkeeping and accounting support, including invoicing, expense tracking, reconciliations, and financial reporting.
Front Desk Assistant
Virtual front desk services to handle inbound calls, inquiries, routing, and basic customer interactions—ensuring a professional first impression.
Why Choose us for BPO Services
24/7 Availability
Round-the-clock operations to support global businesses and ensure uninterrupted service.
SLA-Based Service
Clear service level agreements with defined KPIs, response times, and performance metrics.
Trained & Managed Agents
Skilled professionals trained on your processes, brand voice, and tools to ensure consistent quality.
Multi-Language Support
Support for multiple languages to serve diverse customer bases and international markets (subject to project requirements).
Plans and Pricing
A Smarter Way to Scale Operations
Whether you need a full-scale outsourced team or dedicated support for specific functions, Innotech’s BPO services deliver flexibility, reliability, and measurable efficiency.