Refund/Cancellation Policy

At Innotech Solutions LLC, we value transparency and client satisfaction. This Refund & Cancellation Policy outlines the terms under which cancellations and refunds may be requested for our services.

By engaging our services, you agree to the terms stated below.

1. Service-Based Nature of Work

Innotech Solutions LLC provides custom, time-based, and resource-driven services, including AI Bots & Automation, Digital Marketing, BPO Services, and Web & App Development. Due to the customized nature of our work, refunds are limited once services have commenced.

2. Cancellation Policy

Before Project Commencement

  • Clients may cancel a project before work begins by submitting a written request.

  • If payment has been made and no work has started, a refund may be issued after deducting any administrative or processing fees.

After Project Commencement

  • Once a project has started, cancellation requests will be evaluated based on work completed.

  • Fees corresponding to completed work, allocated resources, and incurred costs are non-refundable.

3. Refund Policy

Refunds may be considered under the following conditions:

  • Duplicate payments

  • Payments made in error

  • Services not delivered as per the agreed scope (subject to review)

Refunds will NOT be provided for:

  • Completed or partially completed services

  • Change of mind after work has started

  • Delays caused by lack of client communication or approvals

  • Third-party costs (hosting, tools, ad spend, software licenses)

All approved refunds will be processed within 7–14 business days.

4. Monthly & Subscription-Based Services

For recurring services such as SEO, digital marketing retainers, AI bot subscriptions, or BPO support:

  • Cancellations must be submitted at least 15 days prior to the next billing cycle.

  • Charges for the current billing period are non-refundable.

5. Third-Party Services

Innotech Solutions LLC is not responsible for refunds related to:

  • Advertising platforms (Google Ads, Meta Ads, TikTok Ads)

  • Hosting providers

  • CRM or third-party software services

Refunds for third-party services are subject to their respective policies.

6. Project Delays & Force Majeure

Delays caused by factors beyond our control (including technical failures, regulatory changes, or force majeure events) do not qualify for refunds.

7. Dispute Resolution

If you are dissatisfied with a service, we encourage you to contact us first. We will make reasonable efforts to resolve concerns through:

  • Service revisions

  • Adjustments within scope

  • Alternative solutions where applicable

8. Policy Updates

Innotech Solutions LLC reserves the right to update this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated revision date.

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